Free cancellation before redemption

• By confirming all details and allowing the ActiveSkills team to enter their property, all customers agree with these Terms & Conditions.
  
  The customer agrees to pay by cash to the ActiveSkills team directly on the day or online before the service commences. If the payment is not received, the ActiveSkills reserve the right to suspend or cancel the service.
  
  Every domestic cleaning service operates under a minimum agreed time, The ActiveSkills must be notified by e-mail at least 24 hours before the service regarding any changes in the agreed cleaning time. (Example: if the customer needs to change the working time from 3 hours to 2 hours, the ActiveSkills must be notified 24 hours prior the next visit, otherwise the customer will have to pay the full amount for 3 working hours). Any cleaning that has not taken place (for example, no possibility of getting into the property, cancelling and we are waiting at the door) will be charged a fee for an unpaid visit.
  
  Full refund if cancelled within 24 hours of placing the order.
  If you cancel the order more than 24 hours, you can get a credit note for the amount paid.
  If cancelled in less than 24 hours before time of appointment/stay or in case of no-show, order will not be refunded
  
  The ActiveSkills is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the ActiveSkills with full instructions for disabling and/or resetting and alarm systems on the premises. Customer agrees to inform the ActiveSkills when providing the ActiveSkills team with keys for their property. For all regular cleaning services we do not require minimum term contract. We require at least 24Hrs notice to cancel the service.
  
  The ActiveSkills reserves any right to refuse to disclose the confidential company documents.
  
  

  Active Skills Liability

  The ActiveSkills is not liable for:
  Completing jobs not listed on the customer’s task list.
  We are not responsible for the loss of unsecured animals.
  Any third parties or their actions who enter or are present at the customer’s premises during the cleaning visit.
  Any wear and discolouration of fabric that becomes more notable once dirt is removed
  The removal of old/permanent stains that are not affected by standard cleaning methods on fabrics and carpets.
  The removal of any stains, spillage or damage that cannot be completely removed by the cleaning products/equipment provided by the customer or standard carpet cleaning measures.
  Any damages caused by faulty products/equipment provided by the customer.
  
  

  Payments for our services

  Payment is requested on completion on the day of the cleaning session or before if receive quote invoice (one-time services).
  Payments must be made in cash upon completion of the service.
  Payments can be made by bank transfer or wallets or upi.
  Customer understand that any ‘late payments’ may be subject to additional charges.
  
  

  Customer satisfaction

  The customer understands that he/she is not entitled to any refunds.
  If the customer is not completely happy with the cleaning service, the ActiveSkills will send an operative ActiveSkills team to carry out a recovery clean to re-clean any areas to the customer’s satisfaction. If the customer does not want a recovery clean to take place, a refund will not be offered in place.
  The customer must be present at all time during the recovery clean.
  The ActiveSkills reserves the right to offer one recovery clean per service.
  In order to ensure customer’s satisfaction, the company reserves the right to perform periodic quality checks to its ActiveSkills teams on spot. Such checks can be performed only with the express consent of the customer. The ActiveSkills teams are not aware about the time and the place of such quality checks.
  
  

  Complaints

  Reports of poor service, breakage or damage MUST be reported by the customer to the ActiveSkills with 24 hours of visit. Reports received after this time frame will not entitle the customer to any refund or replacement service.
  The ActiveSkills will respond to any complaint reports within 2 working days after receipt of report.
  Complaints should be made preferably in writing via email or verbally via telephone +918008263388 , but must be received within 24 of the service. In case the complaint is made verbally, the operator the ActiveSkills with whom the customer speaks, when reporting the complaint will send the customer a summary of the conversation via email. Until the customer replies to that email the complaint cannot be accepted.
  In case the complaint, the damage or other must be accurately described. The description should include photographs (with the date visible in the photo) or video documenting the claim.
  All complaints without proper documentation will not be taken into consideration and will be treated as a fraud attempt.
  The customer agrees to secure or remove any fragile, breakable or highly valuable items
  Items excluded from the ActiveSkills’s liability include: cash, jewellery, art, antiques and items of sentimental value.
  
  

  Cancellation

  The customer may cancel or change the time of a cleaning service by giving at least 24 hours’ notice prior the cleaning service. They can do this over the phone or by email.
  The customer may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full calendar week notice prior the cleaning service in writing via email, giving reason and specifying the last cleaning date.
  The customer must pay the half price of a cleaning visit if the appointment is changed or cancelled less than 12 hours before the agreed start of the visit.
  The customer must pay the half price of a cleaning visit if the regular cleaning service is terminated less than one week before the agreed start of the visit.
  The customer must pay the half price of a cleaning visit if the ActiveSkills team is unable to enter the premises due to no one being home to allow access, the ActiveSkills team is being turned away, or a fault with the keys provided by the customer. All keys provided must be able to open the premises without any special knowledge, skill or ability.
  In the event a customer terminates their cleaning service with the ActiveSkills and we are in possession of customer’s keys, it is the customer’s responsibility to make sure we know of the termination before the last cleaning appointment, where a hand back if key will take place in exchange for any payments due. If the last payment is not made on the last day then keys will not be returned until final payment has been received. In this case, it will then be customer’s responsibility to collect their keys from the office following payment.
  To protect the business in interests of the ActiveSkills, and in respect to the efforts, time and monetary investments we make to organize, approve and ensure quality of all ActiveSkills teams, we appoint and customer hereby agrees. That the customer will not approach or engage directly the ActiveSkills teams, who have been introduced to the customer by our ActiveSkills, for the duration of the agreement and 12 months henceforth (applies to regular services). The customer also agrees, similarly, to not directly introduce our ActiveSkills team to another third party to directly engage them, for the same period.
  In the case that the clause is breached, the customer also agrees to pay a recruitment fee of 25000 to our ActiveSkills. Otherwise the ActiveSkills will look for their rights at a small claims court.
  
  

  Special offers

  Promotional offers cannot be combined with other offers and discounts. Promotional offers offers do not apply for minimum charges.
  Promotional offers are subject to availability and usually apply for specific days, time slots and areas.
  These terms and conditions shall be governed by the relevant Telangan Government law, and by agreeing to be bound by them, the customer agrees to submit to the exclusive jurisdiction of the relevant courts of the Telangan. The ActiveSkills reserves the right to make changes to may part of these terms and conditions without giving any prior notice beyond informing all existing customer if any of the above clauses are changes.
  
  By cooperating with us means that you accept the conditions above, Any violation of the above-mentioned rules may result in the immediate termination of the provision of services to you.
  
  

  Call us on : +91 80082 63388
  email on : info@activeskills.in